Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zest Eco Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Zest’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Bond House, The Bourse, Boar Lane, Leeds LS1 5EN. Our company registration number is England 13263625. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. You can read our cookie policy here.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
Zest Eco Ltd trading as Zest, is a company incorporated and registered in England and Wales with the company number 13263625 whose registered office is at Bond House, 4th Floor, The Bourse, Boar Lane, Leeds, LS1 5EN. Zest operates the Zest Network providing electric vehicle charging services to our Customers. The provision of the Zest Network is made subject to the terms and conditions set out below. Further service details can be found on www.zest.uk.com
By ticking the checkbox on the Customer registration page on the Zest App, or by using the Zest App to start and stop charging session whilst remaining anonymous, the Customer, accepts the following terms and conditions and Zest’s privacy notice, and a contract between the Customer and Zest is created when the Customer completes this Registration Process.
1. Introduction
1.1. Thank you for registering and setting up the Customer account to become a Customer of Zest (“Registration Process”), giving you access to the Zest Network (“Network of electric vehicle chargers operated by Zest”).
1.2. The terms and conditions set out or referred to below (“Terms”) apply to the services provided through the Zest Website (“Websites”) and/or mobile applications (“Zest App”) now and in the future use, in the United Kingdom, in connection with the access and use of electric vehicle charge points on the Zest Network (“Services”).
1.3. Before using the Services, you should read the Terms carefully as they contain important information about the steps that you must take to keep your account secure, how the Services can be terminated and Zest’s limitations of liability to our Customers.
1.4. The individual or business who has completed the Registration Process (“Customer”) accepts that the use of the Zest Network is conditional upon the Customer’s compliance with these Terms.
1.5. The Customer represents and warrants that the information that the Customer provides to Zest is true and accurate. The Customer shall notify Zest as soon as practicable if any information or details change. The completed registration and the agreement enforceable by law (“Contract”) becomes binding on the Customer and Zest when the Customer has completed the Registration Process and therefore if you do not agree to these Terms, you must not access, and must stop accessing the Services.
1.6. The Services include but are not limited to:
1.6.1. Access to the Zest Network;
1.6.2. Access to the Zest App and Zest Card; and
1.6.3. Accounts and payment services.
1.7. Use of the Services are subject to Zest approval and at our sole discretion and may only be made available to eligible Customers.
1.8. Zest may have to suspend or amend the Services either altogether or in relation to specific Charger(s) in order to resolve technical problems. Wherever practical, Zest will publish details of any such suspension or amendments on the Zest App and Website.
1.9. Customer personal data will be held by Zest as determined by Zest’s privacy notice (please see Clause 8 below and communicated via Our privacy notice) which complies with the requirements of the General Data Protection Regulation (“GDPR”).
2. Customer Registration, Accounts and Payment
2.1. To use the network operated by Zest (“Chargers”), Customers will be required to provide Zest with debit or credit card details. Please note the following:
2.1.1. Zest use an encrypted secure payment mechanism, to ensure Customers debit/credit card details are safe;
2.1.2. Zest only accept payment in Pounds (£) Sterling;
2.1.3. Zest only accept payment using Visa, Mastercard and American Express; and
2.1.4. All credit/debit card payments are subject to authorisation by the Customer’s credit/debit card issuer
2.2. When setting up the Customer account, Zest hold credit in the form of purchased units (“Customer Account”), you will be required to provide your name, address, email, postcode and payment details. It is your responsibility to ensure that you are authorised to share such information and that all information is accurate and complete.
2.3. As part of the Registration Process you will be asked to create a Customer Account password. It is the Customer’s responsibility for maintaining the confidentiality of their online username and password details, and take all reasonable precautions to prevent unauthorised or fraudulent use of the Customer Account.
2.4. The Customer is responsible for ensuring that:
2.4.1. The Customer Account is not used by anybody else and that you do not permit anyone else to use your account.
2.4.2. The Customer Account information is correct and up to date, it is your responsibility to update your account information should it change;
2.4.3. The Customer Account login details must be kept secure and you must ensure nobody else is aware of the Customer login details. If you suspect that someone is aware of your Customer login details it is your responsibility to change them.
2.5. Zest shall not check that any account activity made through the Customer Account is actioned by the Customer and will not accept any liability for any loss or damage arising from unauthorised access.
2.6. Zest pay-as-you-go account
2.6.1. To use the Services, the Customer will be required to register a payment card to the Customer Account via the Zest App.
2.6.2. Before a single, continuous period, during which time the Customers vehicle is charged (“Charging Session”) can begin the Customer’s primary registered payment card will have a ‘soft payment fee’ reserved against it. Once the Charging Session is complete and the amount of units consumed during the Charging Session has been confirmed, the ‘soft payment fee’ will be removed and a final Charging Session payment will be taken from the registered payment card. For public Charging Sessions a digital copy of the receipt will be made available to the customer, for registered customer accounts a record of the Charging Session is recorded in the Customers profile within the Zest App.
2.6.3. Zest’s minimum payment per Charging Session is £0.40 due to bank charges and third party administration fees; the first £0.40 of each Charging Sessions costs will be included in this minimum payment fee, i.e. only when the Charging Session costs exceed £0.40 will additional costs be incurred by the Customer
2.6.4. Customer’s may choose, through the Zest App, to add credit through the mechanism whereby the Customer grants Zest permission to top up the Customer Account when the Customer balance falls below £3 using the debit/credit card the Customer has assigned for payments (“Auto top-up Mechanism”). The Auto top-up Mechanism is enabled through the Zest App, via the customers profile and enabling within the Balance or Wallet section, (“Recurring Payment Authority”)
2.6.5. The Auto top-up Mechanism operates so that when the Customer Account falls below £1, Zest then takes the confirmed top-up value payment from Customer’s debit/credit card and credits it to the Customer’s account.
2.6.6. If auto top-up is not selected Customers will need to top-up manually via the Zest App or the Zest Website.
2.6.7. When using the Auto top-up Mechanism, if the Customer’s Account credit falls below £3, it will be necessary to top up the Customer credit before a Charging Session can be initiated.
2.6.8. The Customer can view the Customer Account balance at any time by logging into the Zest App
2.6.9. All unspent credits on the Customer’s Account are refundable subject to an administration fee (provided that it is not required to cover the costs of a Charging Session), if a request is made to Zest by emailing customersupport@zest.uk.com.
2.6.10. If the Customer does not update the Customer credit/debit card details, and the Customer Account and the credit on the account falls below £3 it will not be possible for a Charging Session to begin.
2.7. Zest Card
2.7.1. Zest, at it’s discretion, may allow the Customer to add one of their own valid Radio Frequency Identification (RFID) cards to a Customer Account, via the Zest App, add RFID Tag section, for their convenience . Any RFID added to a Customer Account will act purely as a convenient physical means of starting and stopping a charging session on the Zest Network, when used with a RFID reader. The Customer should make themselves aware of the difference between RFID and Near Field Communications (NFC) payment readers in use within the Zest Network.
2.7.2. The Customer may elect to obtain a (RFID) card to access and use the Zest Network (“Zest Card”) for added convenience when charging. The amounts payable by the Customer (“Fee”) may be required to cover the cost of this card. This Fee will be indicated at the time of purchase. Zest withholds the right to not issue a Zest Card should it choose.
2.7.3. Should the Customer decide following receipt of the Customer’s Zest Card that the Customer does not want it, the Customer may contact the Zest customer care team and arrange for the return of the card. If the Customer notifies Zest of the Customer’s wish to return the card within 14 days of purchase, Zest will refund the Customer the Fee for the card on receipt of the card.
2.7.4. Each Zest Card is unique and will be registered to an individual Customer, cannot be transferred without Zest’s agreement, and remains Zest’s property. The Zest Card can only be used by the Customer or other users that the Customer register with Zest in relation to the Customer’s Zest Account. Furthermore, the Zest Card and Services can only be used in respect of any vehicles registered by the Customer in relation to the Customer’s Zest Card.
2.7.5. Once the Customer has received the Customer’s Zest Card, all risk of loss and or damage to it passes to the Customer. If the Customer’s Zest Card is lost, stolen or damaged, the Customer can purchase a replacement by contacting the Zest customer care team. On receipt of the Fee for the replacement Zest Card, Zest will send the Customer a new Zest Card to the Customer’s registered address.
2.7.6. In the event of the Customer’s Zest Card being lost or stolen, please notify Zest as soon as practicable. Once notified, Zest may freeze the Customer’s Zest Account from that point onwards and protect the Customer’s credit balance for the Customers authorized use. Zest shall not be liable for any loss to the Customer in this instance.
2.7.7. In the event of the Customer’s Zest Card being faulty, please notify Zest, return the Zest Card to Zest’s address (please see clause 5) and, subject to confirmation of the fault, Zest will arrange for a replacement card to be sent to the Customer’s registered address.
2.7.8. The Customer agrees, warrants and undertakes that the Customer (or any other individuals registered with Zest in connection with the Customer’s Zest Account) shall not:
2.7.8.1. allow other individual(s) to use the Customers Zest Card without Zest’s prior written consent;
2.7.8.2. use the Zest Card and/or Zest Network in any manner which may be harmful, cause a nuisance, disruption or disturbance, or which is in any way unlawful;
2.7.8.3. tamper with or damage the Customer’s Zest Card and/or any electrical equipment that connects to or forms part of the Zest Network;
2.7.8.4. to use the Services for any re-sale purpose; or,
2.7.8.5. act in any way that does or could damage or impact the operation of the Zest Network or another user of the Zest Network.
2.7.9. Please be aware that failure to comply with the terms of this clause 2.7 shall result in a breach of the Contract, and the Customer may be liable for any resulting costs in connection therewith.
2.8 The Customer agrees to the use of pre-authorisation bank balance values when using the Zest Service without the use of Reoccurring Payment Authority
3. Changes to these Terms
3.1. Zest may revise these Terms from time to time in the following circumstances:
3.1.1. changes in relevant laws and regulatory requirements;
3.1.2. to reflect changes in the functionality of the Services available on the Zest App or Website, security or the way in which Zest accept payment for the Services;
3.1.3. any changes in Zest’s business model:
3.1.4. changes that are generally beneficial to, or do not have any negative impact on the Customers’ of the Services;
3.1.5. any circumstance which affects the way in which Zest are able to provide the Services; or
3.1.6. any other circumstance which, in Zest’s reasonable opinion, necessitates a change to these Terms.
3.2. If Zest need to revise these Terms under clause 3.1, Zest will update the Terms on the Zest App and Website and shall notify the Customers and request confirmation if necessary. If Customer’s do not wish to accept the revised Terms, Customer’s may cancel the Contract in accordance with clause 6.
3.3. The Customer’s continued use of the Services including the Zest App and Website will be deemed to provide the Customer’s full acceptance and agreement to the updated Terms.
4. Tariffs and Payment
4.1. Zest’s tariffs are as shown on the Zest App and Website as updated from time to time. These tariffs include VAT. Please refer to the Zest App and/or Website to check the tariff for a specific charge point and/or charger socket.
4.2. On completion of a successful charge, the Customer will receive notification of the charging event setting out the time of the charge, electricity consumed and cost of the charging event. These details are also be set out in the Zest App within the Customer’s profile, charging history section.
4.3. Zest may levy additional Fee’s if a connection exceeds a specified period, (“Overstay Fees”). The overstay period (i.e. the time after which such charges will be levied) as well as the size of the Overstay Fee will be indicated as detailed in 4.1 and this clause 4.3. An Overstay Fee shall be levied if the Customer remains connected to the Charger in excess of the specified overstay period and thereafter for subsequent overstay periods. Please refer to the Zest App and/or Website to check the Overstay Fee for a specific charger within the Zest Network.
4.4. Should a Customer’s unconnected car prevent other customers from accessing part of the Zest Network, Zest shall be entitled to take action, including without prejudice to any other remedy available to Zest, applying Overstay Fees and terminating or suspending a Customer’s Account.
4.5. Where the Zest Network have chosen to provide chargers with integrated NFC payment terminals, all tariff information will continue to be published within the Zest App. Should the Customer choose to use the NFC payment instead of the Zest App to use the Services the Customer must identify themselves if they wish to receive a receipt for the Services.
4.6. Zest may levy additional Fees when a vehicle is connected to the charge point, the charge point is ready and able to provide power, but the vehicle is no longer accepting power (“Idle Fees”). The grace period (i.e. the time after which Idle Fees will be levied) as well as the size of the Idle Fee, and the time periods over which the Idle Fees apply will be indicated as detailed in 4.1 and this clause. An Idle Fee shall be levied if the Customer remains connected to the charge point, but the vehicle is not accepting power (Idling) in excess of the specified grace period and thereafter for subsequent Idling periods. Idling periods may only apply in specified time windows, in which case the grace period will only apply once and start being counted as soon as the vehicle is no longer accepting power and is in an active Idling period. Please refer to the Zest App and/or Website to check the Idle Fee for a specific charger within the Zest Network
5. How to contact Zest
5.1. If the Customer has any questions, queries or complaints, please contact Zest by telephoning Zest’s Customer Care team at 0800 865 4245, or by emailing Zest at customersupport@zest.uk.com.
5.2. If the Customer wishes to contact Zest in writing, or if any clause in these Terms requires the Customer to give Zest notice in writing (for example, to cancel the Contract), the Customer can send this to Zest Eco Ltd at the Bond House, 4th Floor, The Bourse, Boar Lane, Leeds, LS1 5EN, or by email to customersupport@zest.uk.com. Zest reserves the right to respond by the most appropriate means to any given Customer communication.
5.3. If the Customer would like to contact Zest regarding any aspect of Zest’s data security policy or practices, or any query regarding Zest’s privacy notice, please email customersupport@zest.uk.com
6. Customer Rights to Cancel and Applicable Refund
6.1. Customer’s may cancel the Contract for the Services at any time with immediate effect by notifying Zest via email at customersupport@zest.uk.com. Customer’s rights to cancel the Contract are consistent with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.
6.2. If the Customer cancels the Contract within 14 days from the day that the Customer completes the Registration Process (“Commencement Date”), Zest will refund the cost of any balance in the Customer Account.
6.3. If the Customer cancels the Contract after 14 days from the Commencement Date, Zest will refund the balance of any payment made to Zest which the Customer has not used and may apply a deduction of up to a £10 administration fee from the Customer Account balance.
6.4. Upon cancellation of the Customer Account personal data relating to the Customer will be deleted, however, Zest may be required to retain specific information to comply with legal and financial regulations. Please read our privacy notice for information about how Customer information is retained.
6.5. If at any time the Customer would like Zest to refund the balance of a Customer Account, the Customer can do so by contacting Zest and Zest will refund the Customer Account balance after the deduction of up to a £10 administration fee. If the balance of the Customer Account is less than £10, then the entire remaining Customer Account balance will be levied by Zest as an administration fee.
7. Zest’s Rights to Cancel and Applicable Refund
7.1. Zest may cancel the Customer’s Account, access to the Zest network, Services and Zest App and/or Website at any time without the need to provide notice, with cause, and by providing the Customer with not less than 30 days’ notice by whatever means are deemed most appropriate, without cause.
7.2. Should a Customer Account be suspended or cancelled the Customer will not be able to access the Zest Network or Services.
7.3. Should a Customer Account be terminated, and the Customer has received a Zest Card, the Customer should return it to the following address Zest Eco Ltd at Bond House, 4th Floor, The Bourse, Boar Lane, Leeds, LS1 5EN.
8. Use of Customer Information
8.1. Zest treats Customer data privacy very seriously and understands that the Customer will wish to know how Zest will use that personal information. Zest’s privacy notice is available within the Customer Account on the Zest App and/or Website, and relates to personal information about the Customer collected through the Registration Process and through the Customer’s use of the Zest Network and provides details of how the personal information Zest collect, is used, who it is shared with, why, how long Zest keep it for, and the Customer rights pertaining to this information.
8.2. Information that the Customer provides or that Zest hold may be used by Zest, Zest’s employees and / or Zest’s agents, contractors and affiliates to detect and prevent crime, fraud and loss.
8.3. Customer information may be shared between Zest and organisations such as, law enforcement agencies, and those involved in the prevention of crime or collection of taxes or similar governmental activities as allowed under law and in accordance with GDPR.
9. Liability
9.1. All aspects of the use of Zest Services are at the Customer’s risk to the extent permitted by law, warranties and conditions whether expressed, implied or statutory.
9.2. Except for any responsibility that cannot be excluded by law, Zest shall not be responsible for any loss or damage that was not foreseeable, not caused by any breach on Zest’s part, beyond the control of Zest, as a result of the Customer or third-party damage or failures in the distribution network, unauthorised access to the Customer Account and / or Zest Services being unavailable.
9.3. If Zest fail to comply with these Terms, Zest is, subject as afore mentioned, responsible for loss or damage the Customer suffers that is a foreseeable result of Zest’s breach of the Terms or Zest’s negligence, subject to the terms of clause 9.2, Zest’s total aggregate liability, howsoever arising under the Contract shall not exceed £100. For the avoidance of doubt and subject to clause 10.1 loss or damage due to an Event Beyond Our Control does not constitute loss or damage resulting from Zest’s breach of the Contract or Zest’s negligence.
9.4. Zest has no liability to Customer’s for any indirect or consequential losses, loss of profit, loss of business, business interruption, or loss of business opportunity.
9.5. Neither party will exclude or limit in any way its liability for:
9.5.1. death or personal injury caused by negligence or the negligence of its employees, agents or subcontractors;
9.5.2. fraud or fraudulent misrepresentation;
9.5.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
9.5.4. breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
9.5.5. defective products under the Consumer Protection Act 1987.
10. Events Beyond Our Control
10.1. Zest will not be liable or responsible for any act or event beyond Zest’s reasonable control, including without limitation; strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks (“Event Beyond Our Control”)
10.2. Zest will not be liable or responsible for any failure to perform, or delay in performance, or any of Zest’s obligations under the Contract that is caused by an Event Beyond Our Control.
10.3. If an Event Beyond Our Control takes place that affects the performance of Zest’s obligations under the Contract, Zest’s obligations under the Contract will be suspended and the time for performance of Zest’s obligations will be extended for the duration of the Event Beyond Our Control. Where the Event Beyond Our Control affects Zest’s performance of Services to the Customer, Zest will restart the Services as soon as reasonably practicable after the Event Beyond Our Control is over.
11. Other Important Terms
11.1. Zest may transfer rights and obligations under the Contract to another organisation, this will not affect Customer’s rights or Zest’s obligations under the Contract.
11.2. The Customer may only transfer Customer’s rights or Customer obligations under the Contract to another person if Zest agree in writing.
11.3. This Contract is between the Customer and Zest. No other person shall have any rights to enforce any of its terms.
11.4. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
11.5. If Zest fail to insist that the Customer perform any of the Customer’s obligations under the Contract or if Zest do not enforce Zest’s rights against the Customer, or if Zest delay in doing so, that will not mean that Zest have waived Zest’s rights against the Customer and will not mean that the Customer does not have to comply with those obligations. If Zest do waive a default to the Customer, Zest will only do so in writing, and that will not mean that Zest will automatically waive any later default to the Customer.
11.6. These Terms and the Contract are governed by English Law. The Customer and Zest both agree to submit to the exclusive jurisdiction of the English courts.