Mark Elliott

With 35 years' experience, Mark is a seasoned automotive industry leader with deep expertise in operations management and a focus on customer experience. Before joining Zest, Mark was Operations Director at Constellation Automotive (BCA) overseeing QA for Cinch, the online car retailer. As Head of Inspections at Cox Automotive, he pioneered the inspection and collection for end of lease electric vehicles. Mark employs his expertise in customer journey mapping, feedback analysis, and personalised service strategies to drive customer satisfaction and loyalty.